We are delighted that you are interested in our online shop. Protecting your privacy is very important to us. Below, we provide detailed information on how we handle your data.
1. ACCESS DATA AND HOSTING
You can visit our website without providing any personal details. Each time you access a page, the web server automatically stores a so-called server log file, which contains, for example, the name of the file requested, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data), and which documents the access. This access data is analysed solely for the purpose of ensuring the smooth operation of the website and improving our services. This serves to safeguard our legitimate interests, which prevail following a balancing of interests, in the correct presentation of our services in accordance with Article 6(1)(f) of the GDPR. All access data is deleted no later than seven days after the end of your visit to the website.
2. DATA PROCESSING FOR THE PURPOSES OF CONTRACT FULFILMENT, ESTABLISHING CONTACT AND OPENING A CUSTOMER ACCOUNT
We collect personal data when you voluntarily provide it to us as part of your order or when you contact us (e.g. via the contact form or by email). Mandatory fields are marked as such, as in these cases we require the data to fulfil the contract or to process your enquiry, and you cannot submit your order or make contact without providing this information. The data collected is shown on the relevant input forms. We use the data you provide to fulfil the contract and process your enquiries in accordance with Article 6(1)(b) of the GDPR.
Where you have given your consent to this in accordance with Article 6(1), first sentence, point (a) of the GDPR by choosing to open a customer account, we will use your data for the purpose of opening that customer account. Further information on the processing of your data, in particular regarding its disclosure to our service providers for the purposes of order processing, payment processing and dispatch, can be found in the following sections of this privacy policy. Once the contract has been fully fulfilled or your customer account has been deleted, your data will be restricted from further processing and, upon expiry of the retention periods under tax and commercial law in accordance with Article 6(1), first sentence, point (c) of the GDPR, will be deleted, provided that you have not expressly consented to the further use of your data in accordance with Article 6(1), first sentence, point (a) of the GDPR, or we reserve the right to use your data beyond this, where such use is permitted by law and about which we inform you in this policy. You may delete your customer account at any time, either by contacting us via the contact details provided in this privacy policy or by using the function provided for this purpose within your customer account.
3. DATA PROCESSING FOR PAYMENT PROCESSING
In order to fulfil the contract in accordance with Article 6(1), first sentence, point (b) of the GDPR, we pass on your data to the delivery service provider commissioned to carry out the delivery, insofar as this is necessary for the delivery of the goods ordered.
4. DATENVERARBEITUNG ZUR ZAHLUNGSABWICKLUNG
We work with the following partners to process payments in our online shop: technical service providers, banks and payment service providers.
4.1 DATA PROCESSING FOR TRANSACTION PROCESSING
Depending on the selected payment method, we pass on the data required to process the payment transaction to our technical service providers, who act on our behalf as data processors, or to the designated credit institutions or the selected payment service provider, insofar as this is necessary to process the payment. This serves to fulfil the contract in accordance with Article 6(1), first sentence, point (b) of the GDPR. In some cases, the payment service providers collect the data required to process the payment themselves, for example on their own website or via a technical integration into the ordering process. In such cases, the privacy policy of the respective payment service provider applies.
If you have any questions regarding our payment processing partners and the basis of our cooperation with them, please use the contact details provided in this privacy policy.
4.2 DATA PROCESSING FOR THE PURPOSES OF FRAUD PREVENTION AND THE OPTIMISATION OF OUR PAYMENT PROCESSES
Where necessary, we provide our service providers with further data, which they use – together with the data required to process the payment – in their capacity as our data processors for the purposes of fraud prevention and optimising our payment processes (e.g. invoicing, handling disputed payments, supporting our accounts department). This serves, in accordance with Article 6(1), first sentence, point (f) of the GDPR, to safeguard our legitimate interests – which, following a balancing of interests, are deemed to prevail – in protecting ourselves against fraud and in ensuring efficient payment management.
4.3 IDENTITY AND CREDITWORTHINESS CHECKS WHEN SELECTING KLARNA PAYMENT SERVICES
Klarna Pay Now (direct debit)
If you choose to use the payment services provided by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter ‘Klarna’), we ask for your consent in accordance with Article 6(1)(a) of the GDPR to allow us to transfer to Klarna the data necessary for processing the payment and for carrying out an identity and creditworthiness check. In Germany, the credit reference agencies listed in Klarna’s privacy policy [https://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy] may be used for identity and creditworthiness checks. Klarna uses the information received regarding the statistical probability of payment default to make a balanced decision on whether to enter into, fulfil or terminate the contractual relationship. You may withdraw your consent at any time by contacting us via the contact details provided in this privacy policy. This may mean that we are no longer able to offer you certain payment options. You may also withdraw your consent to this use of personal data at any time by contacting Klarna directly.
5. MARKETING BY E-MAIL
E-MAIL NEWSLETTERS (SUBSCRIPTION-BASED)
When you subscribe to our newsletter, we use the data required for this purpose or provided separately by you to send you our email newsletter on a regular basis, based on your consent in accordance with Article 6(1), first sentence, point (a) of the GDPR. You may unsubscribe from the newsletter at any time, either by sending a message via the contact details provided below or by clicking on the link provided for this purpose in the newsletter. Once you have unsubscribed, we will remove your email address from the mailing list, unless you have expressly consented to the further use of your data in accordance with Article 6(1)(a) of the GDPR, or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this policy.
6. COOKIES AND OTHER TECHNOLOGIES
GENERAL INFORMATION
To make your visit to our website more engaging and to enable the use of certain features, we use various technologies on different pages, including so-called cookies. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted at the end of the browser session, i.e. when you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognise your browser the next time you visit (persistent cookies).
We use technologies that are strictly necessary for the use of certain functions on our website (e.g. the shopping basket function). These technologies collect and process your IP address, the time of your visit, device and browser information, as well as information regarding your use of our website (e.g. details of the contents of your shopping basket). This is carried out on the basis of a balancing of interests, in the overriding legitimate interests of optimising Presentation of our services in accordance with Article 6(1), first sentence, point (f) of the GDPR.
We also use technologies to fulfil the legal obligations to which we are subject (e.g. to be able to provide evidence of consent to the processing of your personal data), as well as for web analytics and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this privacy policy.
You can find the cookie settings for your browser via the following links: Microsoft Edge™ [https://support.microsoft.com/de-de/help/4027947/microsoft-edge-delete-cookies] / Safari™ [https://support.apple.com/de-de/guide/safari/sfri11471/12.0/mac/10.14] / Chrome™ [https://support.google.com/chrome/answer/95647?hl=de&hlrm=en] / Firefox™ [https://support.mozilla.org/de/products/firefox/protect-your-privacy/cookies] / Opera™ [https://help.opera.com/de/latest/web-preferences/#cookies]
Where you have consented to the use of these technologies in accordance with Article 6(1)(a) of the GDPR, you may withdraw your consent at any time by contacting us via the contact details provided in the privacy policy.
7. USE OF COOKIES AND OTHER TECHNOLOGIES FOR WEB ANALYTICS AND ADVERTISING PURPOSES
Where you have given your consent in accordance with Article 6(1), first sentence, point (a) of the GDPR, we use the following cookies and other third-party technologies on our website. Once the purpose has ceased to apply and we have stopped using the relevant technology, the data collected in this context will be deleted. You may withdraw your consent at any time with future effect. Further information on your options for withdrawing consent can be found in the section ‘Cookies and other technologies’. Further information, including the legal basis for our cooperation with the individual providers, can be found under the individual technologies. If you have any questions regarding the providers and the legal basis for our cooperation with them, please use the contact details provided in this privacy policy.
7.1 USE OF GOOGLE SERVICES
We use the technologies of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (‘Google’) set out below. The information automatically collected by Google’s technologies regarding your use of our website is generally transmitted to a server operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, and stored there. There is no adequacy decision by the European Commission in respect of the USA. Our cooperation is based on the European Commission’s Standard Data Protection Clauses. Where your IP address is collected via Google’s technologies, it is truncated prior to storage on Google’s servers by activating IP anonymisation. Only in exceptional cases is the full IP address transmitted to a Google server and truncated there. Unless otherwise specified for individual technologies, data processing is carried out on the basis of an agreement concluded between joint controllers for the respective technology in accordance with Article 26 of the GDPR. Further information on data processing by Google can be found in Google’s privacy policy [https://policies.google.com/privacy?hl=en].
7.2 OTHER PROVIDERS OF WEB ANALYTICS AND ONLINE MARKETING SERVICES
USE OF THE VIMEO VIDEO PLUGIN TO EMBED THIRD-PARTY CONTENT
When embedding third-party content, data (IP address, time of visit, device and browser information) is collected via the Vimeo video plugin [https://vimeo.com/de/about] LLC, 555 West 18th Street, New York 10011, USA (‘Vimeo’), transmitted to Vimeo and subsequently processed by Vimeo. Data processing is carried out on the basis of an agreement between joint controllers in accordance with Article 26 of the GDPR. Google Analytics is automatically integrated into the Vimeo video plugin. For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information regarding your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. Google Analytics is a service provided by Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland (‘Google’). The information automatically collected by Google regarding your use of our website is usually transmitted to a server operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, and stored there. Your IP address is truncated before being stored on Google’s servers by activating IP anonymisation. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and truncated there. We have no influence over or access to the data processing carried out by Vimeo, including the settings and results of Google Analytics. There is no adequacy decision from the European Commission in respect of the USA. Our cooperation is based on the European Commission’s Standard Data Protection Clauses.
8. CONTACT DETAILS AND YOUR RIGHTS
As a data subject, you have the following rights:
* pursuant to Article 15 of the GDPR, the right to request information, to the extent specified therein, regarding your personal data processed by us;
* pursuant to Article 16 of the GDPR, the right to request, without undue delay, the rectification of inaccurate personal data or the completion of your personal data stored by us;
* pursuant to Article 17 of the GDPR, the right to request the erasure of your personal data stored by us, unless further processing is * necessary for the exercise of the right to freedom of expression and information;
* necessary for compliance with a legal obligation;
* necessary for reasons of public interest; or
* necessary for the establishment, exercise or defence of legal claims;
* in accordance with Article 18 of the GDPR, the right to request the restriction of the processing of your personal data, provided that * you contest the accuracy of the data;
* the processing is unlawful, but you object to its erasure;
* we no longer require the data, but you require it for the establishment, exercise or defence of legal claims; or
* you have objected to the processing in accordance with Article 21 of the GDPR;
* in accordance with Article 20 of the GDPR, the right to receive your personal data, which you have provided to us, in a structured, commonly used and machine-readable format, or to request that it be transferred to another controller;
* pursuant to Article 77 of the GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you may contact the supervisory authority for your usual place of residence, your place of work or our registered office.
If you have any questions regarding the collection, processing or use of your personal data, or if you wish to request information, rectification, restriction or erasure of data, or to withdraw consent previously given or object to a specific use of your data, please contact us directly using the contact details provided in our legal notice.
Right to object
Where we process personal data as explained above in order to safeguard our legitimate interests, which prevail following a balancing of interests, you may object to such processing with effect for the future. If the processing is carried out for direct marketing purposes, you may exercise this right at any time as described above. Where the processing is carried out for other purposes, you have a right to object only if there are grounds arising from your particular situation.
Once you have exercised your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or where the processing serves to establish, exercise or defend legal claims.
This does not apply if the processing is carried out for direct marketing purposes. In that case, we will not process your personal data further for this purpose.
Privacy Policy [https://shop.trustedshops.com/de/rechtstexte/] created using the Trusted Shops [https://shop.trustedshops.com/de/] legal text generator in cooperation with FÖHLISCH Rechtsanwälte [https://foehlisch.com].
etracker
The provider of this website uses the services of etracker GmbH, Hamburg, Germany (www.etracker.com) to analyse usage data. We do not use cookies for web analysis by default. If we use analysis and optimisation cookies, we will obtain your explicit consent separately in advance. If this is the case and you agree, cookies are used to enable a statistical range analysis of this website, a measurement of the success of our online marketing measures and test procedures, e.g. to test and optimise different versions of our online offer or its components. Cookies are small text files that are stored by the Internet browser on the user's device. etracker cookies do not contain any information that could identify a user.
The data generated by etracker on behalf of the provider of this website is processed and stored by etracker solely in Germany by commission of the provider of this website and is thus subject tothe strict German and European data protection laws and standards. In this regard, etracker was independently checked, certified and awarded with the ePrivacyseal data protection seal of approval.
The data processing is based on Art. 6 Section 1 lit f (legitimate interest) of the General Data Protection Regulation (GDPR). Our legitimate interest is the optimisation of our online offer and our website. As the privacy of our visitors is very important to us, the data that may possibly allow a reference to an individual person, such as IP address, registration or device IDs, will be anonymised or pseudonymised as soon as possible. etracker does not use the data for any other purpose, combine it with other data or pass it on to third parties.
You can object to the outlined data processing at any time. Your objection has no disadvantageous consequences.
Further information on data protection with etracker can be found here.